HPB Insurance Group is a large independent agency, founded in High Point, NC around the turn of the 20th Century as a subsidiary of a community bank. Through both natural growth and acquisition, we have grown to be one of the largest agencies in our market area. As an independent insurance agency, we offer our individual and business clients a menu of coverages from financially sound carriers, advocacy at claims time, sound insurance advice, and exceptional customer service. In addition, we also manage employee benefits for a number of leading employers in North Carolina.
As a member of the Independent Insurance Agents and Brokers of America, HPB Insurance Group is a Trusted Choice® agency. Trusted Choice agencies are insurance and financial services firms whose access to multiple companies and commitment to quality service enable them to offer clients competitive pricing, a broad choice of products and unparalleled advocacy.
Being a Trusted Choice agency means that we are dedicated to you and are committed to treating you as a person, not a policy. This commitment means we shall:
- Work with you to identify the insurance and financial services that are right for you, your family or your business, and use our access to multiple companies to deliver those products
- Guide you through the claims process for a prompt and fair resolution of your claim
- Help solve problems related to your coverage or account
- Explain the coverages and options available to you through our agency, at your request
- Return your phone calls and emails promptly and respond to your requests in a timely manner
- Provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, Internet account access, e-mail and call center services
- Use our experience and multiple company relationships to customize your coverage as needed
- Commit our staff to continuing education so they may be more knowledgeable in serving you
- Treat you with respect and courtesy
- Conduct our business in an ethical manner
Pinnacle Financial Partners, the parent company of HPB Insurance Group, is headquartered in High Point, North Carolina and operates in twenty-six cities and towns throughout the state, with additional locations in several markets in South Carolina and Virginia.
The mission of Pinnacle Financial Partners is to provide the best banking experience possible by anticipating customer needs and exceeding expectations while assisting customers in achieving both short-term and long-term financial goals. Pinnacle Financial Partners cites professionalism, trust, responsiveness, fairness, teamwork, and citizenship as values that are core to achieving this mission. Following the company's most recent acquisition (High Point Bank and Trust Company), Pinnacle Financial Partners is approximately $7 billion in asset size, making it one of the largest community banks in the region. Visit the Pinnacle Financial Partners website.