HPB Insurance Group/Main Office
HPB Insurance Center1300 East Hartley Drive
High Point, NC 27262
Management
|
Robert L. Davis III, CPCU, CIC
President
Phone: 336-881-3501
|
Bo is a Graduate of the University of Georgia and moved to High Point in April 2003. He has worked in various underwriting, sales and management positions with independent agencies as well as national insurance carriers. He holds his CIC and CPCU designations. Bo is actively involved with Shady Grove United Methodist Church, Habitat for Humanity, and Kiwanis Club of High Point. |
|
Steve Dozier CISR, AAI
Sr. Vice President Operations
Phone: 336-881-3511
|
Steve has been with HPB Insurance since September 2002. He began his career with the Great American Insurance Company in 1977. He has worked for several companies, including Travelers and CIGNA over the past 35 years. |
|
Claude Woods CIC
Vice President-Commercial
Phone: 336-881-3524
|
A Greensboro native and graduate of Wake Forest University, Claude has 33 years of experience from working in the insurance industry. He joined HPB Insurance as Director of Underwriting & Marketing in 2006. He currently holds a CIC designation. |
|
Melanie Shaffer CPCU, CIC, CRM
VP Director of Business Development
Phone: (336) 881-3515
|
![]() Melanie has been active in the insurance industry for over 20 years. During that time she managed and owned a small agency, which later merged with a large statewide broker. She has a very diverse background in direct sales as well as marketing and is a graduate of NC State University.
|
|
Cindy Stanley CISR
Assistant Vice President
Phone: 336-881-3549
|
Cindy is a lifelong resident of the Archdale-Trinity area and a graduate of Ashmore Business College. She has been with HPB Insurance since 1984 and holds a CISR designation. |
Commercial Insurance Division
|
John "Skip" Queen CPCU, CIC
Vice President
Phone: 336-881-3504
|
![]() John, better known as Skip, is a West Virginia native and Wake Forest Graduate. He has been with HPB Insurance since 1980 and is involved with many community organizations like Kiwanis, The Salvation Army and is a member of First Presbyterian Church. Skip believes that putting the customer's needs first is the only way to do business. |
|
Margaret Taylor CPIW
Sr. Account Manager
Phone: 336-881-3267
|
Margaret has 33 years of experience in management, marketing, claims, sales and service within the insurance industry. She holds an Associates Degree in Business Administration and a CPIW designation. Margaret is known for her quick response and ability to answer questions in a way that the client will understand. |
|
Jeff McKee
Sales Executive
Phone: 336-819-4407
|
Jeff is a lifelong resident of the Triad. He has 7 years of experience in the industry in both commercial and personal insurance. He is a graduate of the University of NC at Greensboro. Jeff likes to take the time to get to know his clients and their particular business and enjoys tailoring policies to fit each need. As an avid animal lover, Jeff spends free time volunteering at animal shelters and the Humane Society. |
Commercial Insurance Select Business
|
Tracie Ward CISR
Account Manager
Phone: 336-881-3507
|
![]() Tracie, a Lexington native, has served in the insurance industry since 1998. In 2002, she earned a CISR designation. Tracie's patience and knowledge of commercial insurance help her educate clients on their specific coverage needs. |
|
Darlene Barnes CISR
Customer Service Agent
Phone: 336-881-3509
|
Darlene is a Greensboro, NC native who has worked in the insurance industry since 1996. She received a CISR designation in 2002. Her charisma and positivity allow her clients to relate to her on a personal level. |
Personal Insurance Division
|
Casey McLeod CISR
Customer Service Agent
Phone: 336-881-3337
|
![]() A native of High Point, Casey has been in the insurance industry since 2008. She was worked in both commercial and personal insurance, holds a CISR designation. Casey helps the customer understand what coverages they currently have and what is needed to best protect their families. |
|
Angie Robinson CISR
Customer Service Agent
Phone: 336-881-3984
|
Angie is a Greensboro, NC native and has served in the insurance industry since 1997. She earned a CISR designation in 2008 and obtained her Life & Health License in 2010. Her attention to detail and dedication helps Angie provide a positive experience for her customers. |
|
Belinda Hooker
Customer Service Agent
Phone: 336-881-3559
|
Originally from Lynchburg, VA, Belinda has been in the insurance industry since 1983. Just as southern as she is knowledgeable, Belinda's kind heart and experience allow her to connect with her customers and give them all the attention and advice that they need. |
|
Craig Caveness
Customer Service Agent
Phone: 336-881-3592
|
![]() Craig is a High Point, NC native and has been in the insurance industry since 1999. He is licensed in Property & Casualty and Life & Health. Craig's sharp wit and cleverness help his customers to feel more comfortable and open when discussing their personal accounts. |
|
Kaylyn Graham MBA
Customer Service Agent
Phone: 336-881-3506
|
![]() Originally from Hickory, NC, Kaylyn began her insurance career in 2008 when she joined HPB Insurance. She is licensed in Property & Casualty and Life & Health. Kaylyn graduated from NC A&T State University with a BA in English and Strayer University with an MBA in Marketing. Kaylyn believes it's important to develop a personal relationship in order to provide the best service. |
|
Ruth-Ellen Trotter CISR
Customer Service Agent
Phone: 336-881-3519
|
Originally from Durham, NC Ruth-Ellen, also known as Ruthie, has been in the banking and insurance industry since 2003. She earned a CISR designation in 2008. Her bright personality and light hearted laugh makes new customers feel welcomed and current customers feel as if they are calling a dear friend. |
|
Vanessa Robinson
Customer Service Agent
Phone: 336-881-3920
|
![]() Chandra Vanessa Robinson, better known as Vanessa is new to the insurance industry and obtained a Property & Casualty license in February 2013. She is a native of Fairfax, Virginia, where she worked in the mortgage and financial consulting industries. |
Employee Benefits
|
David Brookbank Jr.
Vice President
Phone: 336-881-3543
|
David Brookbank, Jr., a Greensboro native, has been in the insurance and banking industry for 15 years. After graduation from Elon University, David began his career with Paul Revere Insurance Group. He joined HPB Insurance Group in 2011 as Senior Vice President of Sales. |
|
Richard Crews
Sales Executive
Phone: 336-881-3540
|
Richard was born and raised in Thomasville, NC. He is a graduate of the University of North Carolina at Chapel Hill and holds a B.S. degree in economics with a in minor business. Richard has been in the insurance industry since 1995 and previously worked with BCBS of Virginia and BCBS of North Carolina. |
|
Laura Bartlett CISR
Life & Health Account Manager
Phone: 336-881-3558
|
Originally from Charlotte, NC, Laura is a graduate of Appalachian State University with a BSBA in Marketing and Management. She has worked in the banking and insurance industry for over 15 years and is the agency's Life and Health Insurance specialist. Laura is particularly helpful to our clients in answering their questions on long-term care, Medicare supplements, and individual and group health packages. |
|
Lisa Scott CISR
Account Manager
Phone: 336-881-3579
|
Lisa is a graduate of Randolph Community College with an Associate Degree in Business Administration. She has over 20 years of experience in the insurance industry. In 1994, she earned a CISR designation. Lisa's relationship with her customers and their families help her to recognize their needs and provide the best advice possible. |
Administration
|
Amy Smith CISR
Accounting Assistant
Phone: 336-881-3291
|
Amy was born and raised in High Point, NC. She started in the insurance industry in 1988 and obtained a Property & Casualty license in June of 2000. In 2004, she earned a CISR designation. |
HPB Insurance Group/Greensboro
324 W. Wendover, Ste 110Greensboro, NC 27408
Commercial Insurance Division
|
James Mahoney AAI, CPCU
Senior Vice President/Greensboro
Phone: 336-232-9856
|
![]() Jim Mahoney has been with HPB Insurance since 1982. He graduated from the State University of New York at Potsdam and attended the Insurance Executive Program at Appalachian State University and also the Life Underwriters Training Council. He is an Accredited Advisor in Insurance and is a Chartered Property and Casualty Underwriter. |
|
Vicki Young CISR, CPSR
Account Manager/Greensboro
Phone: 336-232-9864
|
![]() Vicki has worked in the insurance industry since 1984. She is a graduate of Appalachian State University with a BA in Sociology. She holds CISR and CPSR designations. Modesty, level headedness, and an encouraging attitude are some of Vicki's many qualities that help her to be the most efficient in servicing her clients and our producers. |
Commercial Insurance Select Business
|
Raymond Clapp CIC, AAI
Vice President/Sales
Phone: 336-232-9849
|
Raymond is a Guilford County native and a High Point University graduate. He has served in the insurance industry for 13 years and joined HPB Insurance in 1999. He holds a CIC designation. He is active in the High Point community. |
Personal Insurance Sales Team
|
Dana Davis
Sales Executive/Greensboro
Phone: 336-881-3931
|
![]() Dana joined the HPB Insurance team in February 2012. She is a High Point native with 14 years of experience in the insurance industry. She has a degree in Office Systems Technology from GTCC. Dana uses her knowledge and experience in the insurance industry to provide the best service for her clients and works with them on a personal level to ensure they have coverage in place that will best fit their individual needs. |
HPB Insurance Group/Kernersville
515 Pineview DriveKernersville, NC 27284
Personal Insurance Sales Team
|
Adena Lightner CISR
Sales Executive/Kernersville
Phone: 336-881-3994
|
![]() Adena has over 15 years of experience in the insurance industry. She was named North Carolina's Outstanding CISR of the year in 2006. Her warm personality, caring spirit, and knowledge of the insurance industry allow customers to trust her insight and value her advice. |
HPB Insurance Group/Winston-Salem
110 Oakwood Drive, Suite 510Winston-Salem, NC 27103
Commercial Insurance Division
|
Susan Shiflett AAI
Sales Executive
Phone: 336-881-3528
|
![]() Susan is a graduate of Radford University and has called High Point home since 1994. She joined the commercial division of HPB Insurance in 2010 and recently earned an AAI designation along with a license in Life & Health insurance. She is an active member in her church and a member of WHEW!, a United Way of Greater High Point Program where women help empower other women. Susan's knowledge and education in the insurance industry ensures her the capability to give the best advice possible to her clients. |
Personal Insurance Sales Team
|
Kelly Patterson CISR
Account Manager
Phone: 336-881-3336
|
Kelly is a Kernersville, NC native and has served in the insurance industry since 1980. She is a graduate of Forsyth Community College, and earned a CISR designation in 2011. As Kelly has worked in both personal and commercial insurance, she has the confidence and flexibility to answer questions thoroughly. |

Bo is a Graduate of the University of Georgia and moved to High Point in April 2003. He has worked in various underwriting, sales and management positions with independent agencies as well as national insurance carriers. He holds his CIC and CPCU designations. Bo is actively involved with Shady Grove United Methodist Church, Habitat for Humanity, and Kiwanis Club of High Point.
Steve has been with HPB Insurance since September 2002. He began his career with the Great American Insurance Company in 1977. He has worked for several companies, including Travelers and CIGNA over the past 35 years.
A Greensboro native and graduate of Wake Forest University, Claude has 33 years of experience from working in the insurance industry. He joined HPB Insurance as Director of Underwriting & Marketing in 2006. He currently holds a CIC designation. 
Cindy is a lifelong resident of the Archdale-Trinity area and a graduate of Ashmore Business College. She has been with HPB Insurance since 1984 and holds a CISR designation. 
Margaret has 33 years of experience in management, marketing, claims, sales and service within the insurance industry. She holds an Associates Degree in Business Administration and a CPIW designation. Margaret is known for her quick response and ability to answer questions in a way that the client will understand.
Jeff is a lifelong resident of the Triad. He has 7 years of experience in the industry in both commercial and personal insurance. He is a graduate of the University of NC at Greensboro. Jeff likes to take the time to get to know his clients and their particular business and enjoys tailoring policies to fit each need. As an avid animal lover, Jeff spends free time volunteering at animal shelters and the Humane Society. 
Darlene is a Greensboro, NC native who has worked in the insurance industry since 1996. She received a CISR designation in 2002. Her charisma and positivity allow her clients to relate to her on a personal level. 
Angie is a Greensboro, NC native and has served in the insurance industry since 1997. She earned a CISR designation in 2008 and obtained her Life & Health License in 2010. Her attention to detail and dedication helps Angie provide a positive experience for her customers.


Originally from Durham, NC Ruth-Ellen, also known as Ruthie, has been in the banking and insurance industry since 2003. She earned a CISR designation in 2008. Her bright personality and light hearted laugh makes new customers feel welcomed and current customers feel as if they are calling a dear friend.
David Brookbank, Jr., a Greensboro native, has been in the insurance and banking industry for 15 years. After graduation from Elon University, David began his career with Paul Revere Insurance Group. He joined HPB Insurance Group in 2011 as Senior Vice President of Sales.
Richard was born and raised in Thomasville, NC. He is a graduate of the University of North Carolina at Chapel Hill and holds a B.S. degree in economics with a in minor business. Richard has been in the insurance industry since 1995 and previously worked with BCBS of Virginia and BCBS of North Carolina.
Originally from Charlotte, NC, Laura is a graduate of Appalachian State University with a BSBA in Marketing and Management. She has worked in the banking and insurance industry for over 15 years and is the agency's Life and Health Insurance specialist. Laura is particularly helpful to our clients in answering their questions on long-term care, Medicare supplements, and individual and group health packages.
Lisa is a graduate of Randolph Community College with an Associate Degree in Business Administration. She has over 20 years of experience in the insurance industry. In 1994, she earned a CISR designation. Lisa's relationship with her customers and their families help her to recognize their needs and provide the best advice possible.
Amy was born and raised in High Point, NC. She started in the insurance industry in 1988 and obtained a Property & Casualty license in June of 2000. In 2004, she earned a CISR designation.
Jean was born and raised in North Carolina and has been in the insurance industry for 34 years. She earned a CISR designation in 2007. 

Raymond is a Guilford County native and a High Point University graduate. He has served in the insurance industry for 13 years and joined HPB Insurance in 1999. He holds a CIC designation. He is active in the High Point community.


Kelly is a Kernersville, NC native and has served in the insurance industry since 1980. She is a graduate of Forsyth Community College, and earned a CISR designation in 2011. As Kelly has worked in both personal and commercial insurance, she has the confidence and flexibility to answer questions thoroughly.