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How to make a claim; who to call


HPB Insurance Group agents are available to you at 336.881.3500 during business hours to help you report a claim. But it may be more convenient for you to contact your carrier directly, especially since they generally have staff available by phone 24/7. Toll-free Claims Phone Numbers.

Here are some tips to help things go smoothly when making a claim:

Property Claims
When there is an incident involving your property, please:

  • Protect your property from further damage
  • Make temporary repairs
  • Document by taking pictures, notes and inventory
  • Contact HPB Insurance or your Insurance Carrier immediately

Auto
In the event of an accident, it’s in your best interest to:

  • Notify the authorities
  • Contact HPB Insurance or your insurance carrier immediately
  • Take notes and write down names and contact information of witnesses
  • Don't move the vehicles from the scene until authorities arrive; if you have to move, and you have a camera or phone, take pictures of the placement of the vehicles before they are moved from the scene. This can protect you if fault is questionable

Workers Compensation
When an employee is injured, please do the following:

  • Contact EMS if needed
  • Take notes of what happened
  • Prepare a North Carolina Form 19 Notice of Claim
  • Direct employee to your designated treatment facility
  • Contact HPB Insurance or your Insurance Carrier immediately

Liability
When you have a liability claim at your home or business, please:

  • Contact EMS if needed
  • Take notes of what happened
  • Get witness names and contacts
  • Contact HPB Insurance or your Insurance Carrier immediately
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Insurance:
Not FDIC Insured Not Bank Guaranteed May Lose Value
Not Guaranteed by Any Government Agency Not a Bank Deposit
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